Digital Finance Transform Privacy Policy
Written in plain language, the same way we explain every contract. Questions? Visit our Advisory Desk.
Personal and financial information is collected only when reasonably necessary to provide financial guidance, arrange services, assess applications, support claims, and meet legal obligations.
1. What We Collect
We may collect your name, email address, phone number, date of birth, address, employment details, income information, identification documents, and relevant application information.
2. Financial Information
Where necessary, we may collect banking details, existing financial commitments, credit information, transaction details, and other information required to assess financial products.
3. How We Use Information
Information may be used to prepare comparisons, assess affordability, submit applications, arrange financial services, administer accounts, provide support, and assist with claims.
4. Identity Verification
Personal information may be used to verify identity, prevent fraud, satisfy regulatory requirements, and protect customers and financial service providers.
5. Information Sharing
Relevant information may be shared with lenders, insurers, payment providers, credit agencies, technology providers, and other authorised parties when necessary to provide requested services.
6. Zero Data Brokering
We do not sell, rent, or trade personal, financial, identity, or contact information to unrelated third parties for their own marketing purposes.
7. Legal Disclosures
Information may be disclosed where required by law, regulation, court order, fraud prevention requirements, or authorised regulatory and public authorities.
8. Data Security
Reasonable technical, organisational, and administrative safeguards are used to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
9. Data Retention
Information is retained only for as long as reasonably necessary to provide services, maintain required records, resolve disputes, and satisfy legal or regulatory obligations.
10. Your Privacy Rights
Subject to applicable law, you may request access, correction, restriction, deletion, or other applicable rights concerning personal information held about you.
11. Right to Deletion
You may request deletion of your personal information where legally permitted. Certain records may need to remain stored to satisfy regulatory, contractual, or legal requirements.
12. Marketing Preferences
You may opt out of promotional communications at any time. Essential messages concerning applications, services, payments, or important updates may still be provided.
13. Cookies
Website cookies and similar technologies may be used to support functionality, security, preferences, analytics, and improvements to the browsing experience.
14. Data Accuracy
You should provide complete and accurate information. We may request additional documentation when necessary to verify, update, or complete your records.
15. Consent Withdrawal
Where processing relies on consent, you may withdraw that consent. Withdrawal does not affect processing lawfully completed before the withdrawal request.
16. Third-Party Services
Authorised providers may process information for identity verification, document handling, technology, communications, payment processing, compliance, or financial application administration.
17. International Transfers
Where information is transferred across borders, appropriate safeguards will be applied where required to protect personal information and comply with applicable privacy requirements.
18. Data Incidents
If a security incident affects personal information, appropriate investigation, containment, remediation, and notification measures will be taken where required by applicable law.
19. Policy Updates
This policy may be updated when services, technology, legal requirements, or information practices change. Updated versions will be made available through appropriate channels.
20. Privacy Requests
Privacy requests concerning access, correction, deletion, restriction, objection, or communication preferences will be handled subject to identity verification and applicable legal requirements.